\u79fb\u52a8\u7535\u8bdd\u793c\u8282\u7684\u51e0\u4e2a\u57fa\u672c\u539f\u5219<\/p>
A few basic principles of mobile phone etiquette<\/p>
\u5982\u679c\u4f60\u7ea6\u4f1a\u8981\u8fdf\u5230\u4e86\uff0c\u8fd9\u65f6\uff0c\u4f60\u5e94\u8be5\u6253\u5f00\u624b\u673a\u6253\u4e2a\u7535\u8bdd\u8868\u793a\u4f60\u5bf9\u5bf9\u65b9\u65f6\u95f4\u7684\u5c0a\u91cd\u3002\u5982\u679c\u4f60\u662f\u90a3\u4e2a\u6b63\u5728\u7b49\u5f85\u7684\u4eba\uff0c\u4f60\u53ef\u4ee5\u7528\u624b\u673a\u7ed9\u4f60\u7684\u670b\u53cb\u6253\u7535\u8bdd\u5e76\u95ee\u95ee\u4ed6\u53d1\u751f\u4e86\u4ec0\u4e48\u4e8b\u3002<\/p>
If you are late for an appointment, you should turn on your cell phone and make a call to show your respect for the other person’s time. If you are the one who is waiting, you can call your friend with your mobile phone and ask him what happened.<\/p>
\u539f\u52191\uff1a\u773c\u524d\u7684\u4eba\u6700\u91cd\u8981\u3002\u8bb0\u4f4f\uff0c\u5728\u5927\u591a\u6570\u60c5\u51b5\u4e0b\uff0c\u4f60\u773c\u524d\u7684\u4eba\u8981\u6bd4\u7535\u8bdd\u90a3\u5934\u7684\u4eba\u91cd\u8981\u3002\u4e3a\u4e86\u907f\u514d\u5728\u4e0d\u65b9\u4fbf\u65f6\u63a5\u542c\u4e00\u4e2a\u5f88\u957f\u7684\u7535\u8bdd\uff0c\u8981\u544a\u8bc9\u6253\u7535\u8bdd\u8005\u201c\u73b0\u5728\u6211\u4e0d\u80fd\u63a5\u542c\u4f60\u7684\u7535\u8bdd\uff0c\u5982\u679c\u65b9\u4fbf\u7684\u8bdd\uff0c\u4e00\u5c0f\u65f6\u540e\u6211\u7ed9\u4f60\u6253\u8fc7\u53bb\u3002<\/p>
Principle 1: The person in front of you is the most important. Remember, in most cases, the person in front of you is more important than the person on the other end of the phone. To avoid taking a long call at an inconvenient time, tell the caller, “I can’t take your call right now, but I’ll call you back in an hour if it’s convenient.<\/p>
\u539f\u52192\uff1a\u5f53\u53c2\u52a0\u793e\u4ea4\u6216\u8005\u5546\u4e1a\u4eea\u5f0f\u65f6\u5c06\u624b\u673a\u8c03\u6210\u201c\u632f\u52a8\u201d<\/p>
Principle 2: When attending a social or business event, set your phone to “vibrate”<\/p>
\u539f\u52193\uff1a\u9009\u62e9\u5408\u9002\u7684\u65f6\u95f4\u6253\u7535\u8bdd<\/p>
Principle 3: Choose the right time to call<\/p>
\u539f\u52194\uff1a\u627e\u4e00\u4e2a\u79c1\u4eba\u7684\u6216\u662f\u4e13\u7528\u7684\u5730\u65b9\u8c08\u8bdd\u3002\u6ca1\u6709\u4eba\u60f3\u542c\u4f60\u7684\u8c08\u8bdd\u6216\u8005\u4e3a\u4e86\u4f60\u6253\u7535\u8bdd\u800c\u4fdd\u6301\u5b89\u9759\u3002\u5728\u4f60\u6253\u7535\u8bdd\u4e4b\u524d\uff0c\u627e\u4e00\u4e2a\u6ca1\u4eba\u7684\u5730\u65b9\u3002\u8fd9\u6837\u4f60\u5c31\u53ef\u4ee5\u5728\u7535\u8bdd\u91cc\u804a\u4f60\u60f3\u804a\u7684\u800c\u4e0d\u6253\u6270\u5176\u4ed6\u4eba\u3002<\/p>
Rule 4: Find a private or exclusive place to talk. No one wants to listen to your conversation or keep quiet for you to call. Before you call, find a private place. That way you can talk about what you want to talk about on the phone without disturbing others.<\/p>
\u539f\u52195\uff1a\u7528\u6b63\u5e38\u7684\u97f3\u91cf\u8bf4\u8bdd\u3002\u5728\u5608\u6742\u7684\u8857\u9053\u6216\u8005\u5176\u4ed6\u7684\u516c\u5171\u573a\u5408\uff0c\u4f60\u53ef\u80fd\u4f1a\u53d1\u73b0\u4f60\u7684\u58f0\u97f3\u53d8\u5927\u4e86\u3002\u5982\u679c\u6709\u5fc5\u8981\u628a\u58f0\u97f3\u653e\u5927\uff0c\u5c31\u8bd5\u7740\u7528\u624b\u6342\u4f4f\u81ea\u5df1\u7684\u5634\u548c\u624b\u673a\u6765\u63a9\u76d6\u4f60\u7684\u58f0\u97f3\u3002<\/p>
Principle 5: Speak at a normal volume. In a noisy street or other public place, you may notice that your voice gets louder. If you need to make it louder, try to cover your mouth and phone with your hand to drown out your voice.<\/p>
\u66f4\u597d\u5730\u4f7f\u7528\u7535\u5b50\u90ae\u4ef6\u76845\u4e2a\u57fa\u672c\u539f\u5219<\/p>
Five Basic Principles for Better Use of Email<\/p>
\u539f\u52191\uff1a\u5c3d\u5feb\u56de\u590d\u7535\u5b50\u90ae\u4ef6\u3002\u5982\u679c\u4f60\u6ca1\u6709\u65f6\u95f4\u7ed9\u4ed6\u4eec\u4e00\u4e2a\u5b8c\u6574\u7684\u7b54\u590d\uff0c\u81f3\u5c11\u8ba9\u5bf9\u65b9\u77e5\u9053\u4f60\u6536\u5230\u4e86\u4ed6\u53d1\u7684\u7535\u5b50\u90ae\u4ef6\uff0c\u5e76\u4f1a\u5c3d\u5feb\u8be6\u5c3d\u5730\u56de\u590d\u3002<\/p>
Principle 1: Answer emails as soon as possible. If you don’t have time to give them a full response, at least let the person know that you received the email and will respond in detail as soon as possible.<\/p>
\u539f\u52192\uff1a\u4e0d\u8981\u53d1\u90a3\u4e9b\u4f60\u4e0d\u60f3\u8ba9\u4f60\u7684\u5988\u5988\u3001\u8001\u677f\u6216\u8005\u5168\u4e16\u754c\u7684\u5176\u4ed6\u4eba\u9605\u8bfb\u7684\u90ae\u4ef6\u3002\u4e0d\u8981\u5fd8\u8bb0\uff0c\u4f60\u53d1\u9001\u7684\u548c\u6536\u5230\u7684\u7535\u5b50\u90ae\u4ef6\u4ece\u6765\u90fd\u4e0d\u5177\u6709\u9690\u79c1\u3002<\/p>
Rule # 2: Don’t send anything you wouldn’t want your mom, your boss, or the rest of the world to read. Don’t forget that the emails you send and receive are never private.<\/p>
\u539f\u52193\uff1a\u4e0d\u8981\u5c06\u90ae\u4ef6\u91cc\u7684\u6bcf\u4e2a\u5b57\u90fd\u52a0\u9ed1\u3002\u5982\u679c\u4e00\u5c01\u90ae\u4ef6\u5168\u90fd\u662f\u52a0\u9ed1\u7684\u5b57\uff0c\u901a\u5e38\u88ab\u89e3\u91ca\u4e3a\u5728\u543c\u53eb\uff0c\u7ed9\u4eba\u4ee5\u65e0\u793c\u7684\u5370\u8c61\u3002\u4e0d\u8981\u5bf9\u592a\u591a\u7684\u5b57\u52a0\u9ed1\uff0c\u5c31\u50cf\u4f60\u5728\u7528\u7b14\u5199\u4fe1\u90a3\u6837\u3002<\/p>
Principle 3: Don’t black out every word in an email. If an email is full of blackened text, it is often interpreted as yelling and comes across as rude. Don’t black out too many words, as if you were writing a letter with a pen.<\/p>
\u539f\u52194\uff1a\u5199\u7684\u7b80\u77ed\u800c\u751c\u871c\u3002\u4f7f\u4f60\u7684\u90ae\u4ef6\u7b80\u6d01\u4e00\u4e9b\uff0c\u5c3d\u91cf\u7f29\u77ed\u9605\u8bfb\u90ae\u4ef6\u6240\u9700\u7684\u65f6\u95f4\u3002\u5c3d\u7ba1\u5982\u6b64\uff0c\u8fc7\u77ed\u7684\u7b54\u590d\u5982\u201c\u6211\u4e5f\u662f\u201d\uff0c\u201c\u6211\u613f\u610f\u201d\u6216\u8005\u201c\u5bf9\u201d\u4e5f\u4f1a\u5f15\u8d77\u8bef\u89e3\u3002\u8981\u786e\u4fdd\u4f60\u7684\u7b54\u590d\u5305\u542b\u53d1\u4fe1\u4eba\u63d0\u5230\u7684\u4fe1\u606f\u3002<\/p>
Principle 4: Write short and sweet. Keep your emails short and minimize the time it takes to read them. However, too short a response such as “Me too”, “I do” or “yes” can be misleading. Make sure your response includes the information the sender refers to.<\/p>
\u539f\u52195\uff1a\u53d1\u9001\u6b63\u786e\u4e66\u5199\u7684\u4fe1\u4ef6\u3002\u5373\u4f7f\u975e\u6b63\u5f0f\u7684\u4fe1\u4ef6\u4e5f\u4e0d\u80fd\u6709\u9519\u522b\u5b57\u3002\u4e00\u5c01\u53d1\u7ed9\u5ba2\u6237\u6216\u5546\u4e1a\u4f19\u4f34\u7684\u968f\u610f\u7684\u90ae\u4ef6\u4f1a\u4f7f\u5bf9\u65b9\u8ba4\u4e3a\u4f60\u4e0d\u591f\u656c\u4e1a\u3002\u82b1\u8d39\u4e00\u4e9b\u65f6\u95f4\u6821\u6b63\u4f60\u90ae\u4ef6\u4e2d\u7684\u9519\u522b\u5b57\uff08\u81f3\u5c11\u68c0\u67e5\u4e24\u904d\uff09\u3001\u7c97\u5fc3\u7684\u9519\u8bef\u6216\u4e0d\u5408\u9002\u7684\u8bf4\u6cd5\u3002\u5728\u4f60\u70b9\u51fb\u201c\u53d1\u9001\u201d\u524d\u8981\u5728\u4fe1\u7684\u6700\u540e\u7f72\u540d\u3002\u8bb0\u4f4f\uff0c\u4e00\u65e6\u4f60\u53d1\u9001\u4e86\u4e00\u4efd\u90ae\u4ef6\uff0c\u4f60\u5c31\u65e0\u6cd5\u518d\u6536\u56de\u6765\u3002<\/p>
Principle 5: Send correctly written letters. Even informal letters must be free of typos. A casual email to a client or business partner will make you look unprofessional. Spend some time correcting typos (at least twice), careless mistakes, or inappropriate phrases in your email. Sign your name at the end of the letter before you click “send.” Remember, once you send an email, you can’t get it back.<\/p>
\u5728\u4f60\u7684\u7b2c\u4e00\u4efd\u7535\u5b50\u90ae\u4ef6\u4e2d\uff0c\u4e00\u822c\u4f1a\u81ea\u6211\u4ecb\u7ecd\uff0c\u89e3\u91ca\u4f60\u662f\u600e\u4e48\u77e5\u9053\u5bf9\u65b9\u7684\u540d\u5b57\u548c\u5730\u5740\u4ee5\u53ca\u4f60\u5199\u4fe1\u7684\u539f\u56e0\u3002\u50cf\u9762\u5bf9\u9762\u7684\u4ea4\u6d41\u4e00\u6837\uff0c\u7f51\u7edc\u53cb\u8c0a\u4e5f\u9700\u8981\u968f\u7740\u65f6\u95f4\u81ea\u7136\u53d1\u5c55\u3002<\/p>
In your first email, introduce yourself, explain how you know the person’s name and address and why you are writing. Like face-to-face communication, online friendships develop naturally over time.<\/p>
\u5728\u90ae\u4ef6\u548c\u4e00\u4e9b\u65e5\u5e38\u5728\u7ebf\u804a\u5929\u4e2d\u5e38\u7528\u7684\u7f29\u5199\u548c\u8868\u793a\u8868\u60c5\u7684\u7b26\u53f7\u3002\uff08\u6ce8\u91ca\uff1a\u7f29\u5199\u7ecf\u5e38\u662f\u5927\u5199\u5b57\u6bcd\u3002\uff09\u4e00\u4e9b\u793c\u4eea\u4e13\u5bb6\u8ba4\u4e3a\u7f29\u5199\u53ef\u4ee5\u7528\u5728\u79c1\u4eba\u7b14\u8bb0\u4e2d\uff0c\u4f46\u4e0d\u9002\u5408\u7528\u4e8e\u5546\u4e1a\u90ae\u4ef6\u3002<\/p>
An abbreviation and emoticon commonly used in email and some everyday online chats. (Note: Abbreviations are often capital letters.) Some etiquette experts say abbreviations are fine for personal notes, but not for business emails.<\/p>
\u5728\u6240\u6709\u7684\u4ea4\u8c08\u4e2d\u2014\u2014\u65e0\u8bba\u662f\u9762\u5bf9\u9762\u3001\u901a\u8fc7\u7535\u8bdd\u8fd8\u662f\u7f51\u4e0a\u2014\u2014\u91cd\u8981\u7684\u5e76\u4e0d\u4ec5\u4ec5\u662f\u4f60\u8bf4\u4ec0\u4e48\uff0c\u800c\u662f\u4f60\u600e\u4e48\u8bf4\u3002\u65e0\u8bba\u54ea\u79cd\u9014\u5f84\uff0c\u8981\u8bb0\u4f4f\uff0c\u4f60\u662f\u5728\u548c\u4eba\u8c08\u8bdd\uff0c\u4f60\u53ef\u4ee5\u901a\u8fc7\u5728\u7b2c\u4e5d\u7ae0\u4e2d\u5b66\u5230\u7684\u5404\u79cd\u4ea4\u8c08\u65b9\u5f0f\u7684\u7279\u5f81\u6765\u5224\u65ad\u5176\u4ed6\u5728\u7ebf\u8005\u662f\u5c5e\u4e8e\u54ea\u79cd\u4ea4\u8c08\u65b9\u5f0f\uff0c\u201c\u4e86\u89e3\u548c\u4f7f\u7528\u56db\u79cd\u4ea4\u8c08\u65b9\u5f0f\u3002\u201d\u4e0d\u8981\u505a\u865a\u5047\u7684\u9648\u8ff0\uff0c\u5c31\u50cf\u5728\u9762\u5bf9\u9762\u4ea4\u8c08\u65f6\u4e00\u6837\uff0c\u4fe1\u4efb\u662f\u5728\u7ebf\u5173\u7cfb\u7684\u57fa\u7840\u3002\u5982\u679c\u4f60\u9648\u8ff0\u7684\u5173\u4e8e\u81ea\u5df1\u6216\u5176\u4ed6\u4eba\u7684\u4e8b\u60c5\u4e0d\u771f\u5b9e\uff0c\u4f60\u5c31\u5f97\u4e0d\u5230\u652f\u6301\uff0c\u4f60\u5728\u5176\u4ed6\u5728\u7ebf\u7528\u6237\u7684\u773c\u4e2d\u7684\u4fe1\u7528\u5c31\u4f1a\u53d7\u635f\u3002\u5047\u8bbe\u4f60\u5728\u7f51\u7edc\u804a\u5929\u7fa4\u91cc\uff0c\u5982\u679c\u4f60\u4e0d\u540c\u610f\u7fa4\u91cc\u5176\u4ed6\u6210\u5458\u7684\u89c2\u70b9\uff0c\u4e0d\u8981\u4fae\u8fb1\u4ed6\u4eec\u3002\u5f53\u7ecf\u9a8c\u4e30\u5bcc\u7684\u7528\u6237\u6216\u7248\u4e3b\u6307\u51fa\u4f60\u7528\u8bed\u4e0d\u5f53\u65f6\uff0c\u4e0d\u8981\u7126\u8e81\u4e0d\u5b89\u7684\u4e89\u8fa9\u8d77\u6765\uff0c\u7acb\u5373\u63a5\u53d7\u4ed6\u4eec\u7684\u5efa\u8bae\uff0c\u5e76\u611f\u8c22\u4ed6\u4eec\u6307\u51fa\u4f60\u7684\u9519\u8bef\u3002<\/p>
In any conversation — whether face to face, over the phone or online — it’s not just what you say that matters, it’s how you say it. Either way, remember that you are talking to a human being, and you can determine which type of conversation another person online is using the characteristics of each type of conversation learned in Chapter 9, “Know and Use the Four Conversations.” Don’t make false statements. Just as in face-to-face conversations, trust is the foundation of online relationships. If you’re not telling the truth about yourself or others, you won’t get support, and your credibility in the eyes of other online users will suffer. If you’re in an online chat group, don’t insult other members of the group if you don’t agree with them. When experienced users or moderators point out your inaccuracy, don’t get agitated and argue. Accept their advice immediately and thank them for pointing you out.<\/p>","protected":false},"excerpt":{"rendered":"
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